Privacy Policy

Last updated 11 November 2026

This policy explains what SooqReel collects, why, who can see it, and the choices you have.

1. What we collect

• Account details: your email address. If you sign in with Apple or Google, the name and email address they share with us. With Apple, we also keep a token Apple gives us, used only to end SooqReel’s access to your Apple Account when you delete your account.
• Profile: username, display name, photo, bio, city, area and phone number. You need these to post an ad; buyers see your number only on ads where you allow calls.
• Ads: the videos, photos, title, description, price, category, condition, city and area you post. If you add a map pin, that exact place is saved and anyone can see it on the ad.
• Chats: the messages and offers you send.
• Activity: likes, saves, follows, ad views, reports and blocks.
• Device: if you allow notifications, a push token that lets us send them to your phone, saved with the app’s language so they arrive in it.
• Technical data our servers log when you use the app, such as IP address and request times, to keep SooqReel working and secure.
• Crash and speed reports: when the app crashes or is slow, it sends the error, how long screens took to open, your phone model and system version, and a random ID for this install. They aren’t linked to your account.
• Emails to us: if you write to our support address, your email address and what you write.

We don’t collect your phone’s precise location, your contacts, or anything from other apps. If you tap “Use my location” on Nearby, your phone works out the nearest city and area and keeps only that; your location itself isn’t sent to us or saved. A map pin is saved only when you choose to add one to an ad.

2. How we use it

• To run the marketplace: show your ads, connect buyers and sellers, and deliver messages.
• To notify you about new messages and offers, and when our team has reviewed your ad. A notification can show the start of the message.
• To keep SooqReel safe: review ads, handle reports, enforce blocks, and prevent fraud and spam.
• To suggest ad details with AI when you post (see below).
• To show ads and bios in English and Arabic, translated by AI (see below).
• To fix problems and improve the app.

We don’t sell your personal data, and we don’t use it for third-party advertising.

3. AI suggestions and translation

When you post an ad, your photos and/or a few still frames from your video are sent to Anthropic, our AI provider, to suggest a title, price, category and other details. You can edit or ignore anything it suggests. The text of your ads (title, description, details, hashtags, area and city) and your profile bio are also sent to Anthropic to translate them into English or Arabic, so people see them in the language they use the app in. Your own words stay as you wrote them, and each change you save is translated again. What we send is used only to create these suggestions and translations. Chats and offers are never sent to the AI.

4. Who can see what

• Anyone, including people without an account, can see your public profile (username, display name, photo, bio, city, area and counts), who you follow and who follows you, and your live ads. If an ad has a map pin, they can see that exact place too.
• Your phone number is shown only to signed-in users, and only on your live ads that allow calls. People you’ve blocked, or who blocked you, can’t see it.
• Your chats are visible only to you and the person you’re talking to. We may look at a chat when it’s reported, to investigate.
• Your email address, the ads you like or save, your views, and who you blocked or reported are never shown to other users. Others see only how many likes an ad has.

5. Service providers

We use a small number of providers who process data only to run their service for us:

• Supabase — our database, file storage and sign-in, hosted in Frankfurt, Germany (EU)
• Anthropic — AI suggestions for your ads, and translating ads and bios
• Apple and Google — sign-in, if you choose to use them
• Resend — to send sign-in codes and account emails
• Expo — to deliver app updates, to receive crash and speed reports, and with Apple and Google, to deliver notifications
• Cloudflare — our website and share links, and forwarding emails sent to our support address
• Google (Gmail) — our support inbox, where your emails to us arrive

Some of these providers process data outside Jordan, for example in the European Union and the United States.

We may also share information when the law requires it, or to protect people from harm or fraud.

6. How long we keep it

We keep your data while your account exists. When you delete an ad, its videos and photos are deleted too.

When you delete your account (Settings → Delete account, or by emailing us), we permanently delete your profile, ads, videos, photos, chats, likes, follows, reports and blocks. If you signed in with Apple, we also end SooqReel’s access to your Apple Account. Copies in backups and server logs expire after a limited period.

7. Your choices and rights

• Edit your profile at any time, and choose for each ad whether buyers can call, chat or make an offer.
• Block or report anyone.
• Turn notifications off at any time in your phone’s settings.
• Delete your account in Settings, or by email if you no longer have the app.
• Email us to get a copy of your data or to ask any privacy question. Depending on where you live, you may have further rights under local law, and we’ll respect them.

8. Security

Data is encrypted in transit, and access rules in our database make sure each person can read and change only what they’re allowed to.

9. Children

SooqReel is for adults aged 18 and over. We don’t knowingly collect data from children. If you believe a child is using SooqReel, contact us and we’ll delete the account.

10. Changes to this policy

When our practices change, we’ll update this policy and the date at the top. We’ll tell you in the app about important changes.

11. Contact us

Email [email protected] with any privacy question or request.